All Hell Breaks Loose.
Journal Entry: Wed Jun 4, 2008, 3:40 PM
The last thing I want to do right now is make excuses or try to sugarcoat the organizational disaster that has taken place regarding several orders placed through azuzephre.net. I know that it's not fair that so many people have been waiting for weeks and weeks and weeks for things they ought to have received promptly, and I know that since I'm the one and only person who was running the shop, I'm solely responsible. I understand that my reputation has been severely damaged, and I'm not even going to ask that those of you who are displeased, to say the least, reconsider your opinion of me.
I am going to ask, however, that you all calm the helllll down.
Posting comments here suggesting that after taking the picture I posted with the crate of orders I was about to ship, I probably drowned the whole lot of them in kerosene and lit it on fire is absolutely ridiculous. That crate of orders was in the hands of the US Postal Service less than thirty minutes after the photograph was taken, and as soon as I got back home, I dove right in to processing more orders. Why the hell would I go through the trouble of processing those orders only to ..not ship them? I'm not stupid. I know that all of this needs to be sorted out and I know it's not going to go away.
Posting comments here suggesting that I've neglected shipping ANY orders at all is absolutely ridiculous. While the shop was open, hundreds of orders came in every week. I have a full-time job, and processing orders was equally time-consuming, but I did it. I processed thousands of orders promptly. I wasn't ever running a scam. I've been honestly trying my best, but as I've said before, the way that the administrator end of the shop works is confusing on several levels. People were able to place orders but navigate away from the shop when the payment screen came up, so a TON of orders that were listed in my admin account at azuzephre.net weren't paid for. I had to have Paypal open in another tab and try to match payments to orders to see which ones actually needed to be processed. When someone placed an order under one name but used a Paypal account belonging to someone else to pay, it got messy. Additionally, the administrator end of the shop listed orders in pages of 25. I would leave one page open, match Paypal payments to orders on that page, print the order forms for processing, and then continue to the next page. I didn't realize for a very long time that if people placed orders while I had one page of orders open, when I would click to the next page, that many orders would be bumped to the page I just navigated away from and they'd be overlooked. With that said, understand that it's not easy to sort through all of this. Missing orders are strewn throughout thousands of processed and unpaid orders.
Posting comments here suggesting that I've removed myself from the situation hoping that it'll just go away is ridiculous. If I haven't responded to a message you've sent, it's because it's one of hundreds of messages I get every day and realistically, with a full-time job and the need for at least 4 hours of sleep every day, I could either read all of my dA, myspace, email, etc. messages, or actually work on sorting through orders. Not both. I've neglected reading through fanmail and hatemail alike, in order to spend more time figuring all of this out.
The awesome people who built and hosted azuzephre.net have taken it off of their server, as you may have noticed. When people started sending complaints to Paypal, Paypal suspended my account until all complaints became resolved. I was no longer able to send money with my account, and effectively unable to pay for the monthly hosting of the site. The sitebuilders were aware of this and were patiently waiting for eventual payment. My account is still suspended, they probably got pissed waiting, took the site down from their server, and along with it went access to my cubecart account, where all of the order history and information was. Fortunately, I've identified most, if not all, of the orders that still need to be shipped, and the processing sheets for those orders have been printed.
All of the orders I still need to ship contain a totebag, backpack, and/or print numbers 7, 12 and 33. The shop system intermittently decided to disregard the stock limit I placed on certain items, and allowed people to buy more backpacks and totebags than I had. If your order is still missing and you ordered a backpack or totebag, I've been waiting for the supplier of those products to get them back in stock, and as soon as they're available, they'll be on their way to you. I'll post a journal update here as soon as those orders are able to be processed. If you ordered print number 7, 12 or 33 and still haven't received your envelope, those prints are out of stock once again and are being sent to the printers on Friday.
If you're still missing your order, but didn't order any of the things mentioned above, your order was shipped yesterday via USPS.
If you've been refunded for your purchase, your order will not be sent.
When all orders have been shipped, I'll open a new email account specifically and exclusively for people to contact me should there still be any missing orders.